Privacy Policy

1. Introduction

Welcome to Chakra Cycles. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and safeguard your information when you visit our physical store in Bengaluru, use our website, or interact with our services in India.

By engaging with Chakra Cycles, whether to purchase a bicycle, book a test ride, or request maintenance services, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following types of personal information:

• Identity Data: First name, last name, and title.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Transaction Data: Details about payments to and from you, and other details of bicycles, parts, or services you have purchased from us.
• Profile Data: Your interests, preferences in cycling (e.g., city commuting, mountain trails), feedback, and survey responses.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer and manage our relationship with you.
• To process and deliver your orders, including managing payments and arranging courier or freight services across India.
• To schedule and manage test rides at our Ashok Nagar location.
• To send you service notifications regarding bicycle maintenance and warranties.
• To provide you with marketing communications, provided you have explicitly opted in to receive them.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

5. Your Legal Rights

Under applicable data protection laws in India, you hold certain rights in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of the personal data that we hold about you.
• Request erasure of your personal data when there is no good reason for us continuing to process it.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us using the details provided below.